Contact Us

1、ZTO International HQ Shanghai

Address: No.1685, Huazhi Road, Qingpu District, Shanghai, China

Business Hours： Monday to Sunday（8:30-17:30）

Hotline：95311[after the voice prompt please say："国际件查询 (international parcel)"]

Branch consulting & complaints number：021-59804505

Customer service email address: dyint.service@zto.com

Imports

Service hotline: 021-60775632

Email: zhangmei@zto.com

Exports

Service hotline: 021-69783609

Business contact person: Icy shiyaolai@zto.com

Clients contact person: Mr. Wang 18317101076

2、ZTO international HKG office

Address: Flat G&H, 6/F, Blk1, Kwai Tak Industrial centre, No 15-33 Kwai Tak st, kwai Chung NT HK

Working time：周一至周五（9:00-18:00） Monday to Friday（9:00-18:00） 周六（9:00-13:00） Saturday （9:00-13:00）

General number: +852-27555000

传真： +852-27572624/+852-81699888

Email：MKT@zto.com

3、Zto international southern area

Address: N8, Shuangjinhui industrial district, fuyong st, yonghe Rd, blk 1, 4/F, Shenzhen.

Business Hours: Monday to Friday(9:00-18:00)

Business type: Ali/Wechat mini app/export

Customer service: 0755-83830010/83830020-822

Business contact person: 0755-83830010/83830020-175

Email: cindylzy@zto.com;hannathm@zto.com